At Balozy, we’re building a culture of trust, dignity, and accountability. When a client refuses to pay for verified work, it’s not just a platform violation — it can be a legal offense.
Here’s what every client should understand:
❗ 1. Unpaid Work Hurts Real People
Behind every service is a real person — a mama fua, a barber, a fundi — whose income supports their family. Non-payment isn’t just unfair. It’s exploitative.
📉 2. It Damages Your Reputation
Clients who don’t pay risk:
- ✅Losing their Verified Client badge
- ✅Being flagged or suspended from the platform
- ✅Facing public trust loss in future bookings
⚖️ 3. Legal Action May Follow
If a client refuses to pay for completed work:
- ✅Balozy may assist the pro in filing a small claims case
- ✅Evidence from the app (chat logs, job receipts, location data) can be used in court
- ✅Repeat offenders may face civil liability or criminal charges under Kenya’s consumer protection and fraud laws
🤝 4. Disputes Are Investigated
If you believe a service wasn’t delivered as agreed, raise a dispute. But ghosting a pro or refusing to pay without cause will trigger:
- ✅A formal review
- ✅Possible account restrictions
- ✅Legal escalation if necessary
✅ 5. Clean Work Deserves Clean Pay
If the job is done, pay it forward. It’s that simple.
“When you pay a pro, you’re investing in trust, dignity, and Kenya’s verified hustle.”
🔁6. Join the Verified Hustle
Whether you’re booking a DJ in Nyeri or a makeup artist in Syokimau, remember: Verified work deserves verified pay. Balozy is here to make sure that happens — every time.