⭐ How Customers Give Reviews on Balozy

Find vetted service providers, read real reviews, and book with confidence across Kenya.

✅After a Job Completion – Once a service is delivered (cleaning, moving, repairs, etc.), customers are prompted to rate the pro.
✅Verified Reviews Only – Reviews are tied to actual bookings, so only real customers can leave feedback.
✅Rating System – Usually star ratings (e.g., 1–5 stars) plus written comments.
✅Ease of Access – Customers can leave reviews directly in the app or platform, making it simple and quick.

📩 How to Encourage Customers to Leave Reviews

✅Follow-up Messages – Send a thank-you note after the service with a gentle reminder to rate the pro.
✅Incentives – Offer loyalty points or discounts for leaving feedback (without buying fake reviews).
✅Personal Ask – Pros can politely request customers to share their experience once the job is done.
✅Make It Routine – Every completed booking should trigger a review request automatically.
✅Pro responses: Providers can reply to reviews to clarify, thank, or resolve issues.
✅Showcase quality: Top reviews appear on profiles and category pages to help customers choose.
✅Improve service: Use feedback trends to train teams, refine pricing, and set expectations.

✅Trust & Safety – Reviews help verify that pros are reliable, professional, and safe to hire.
✅Ranking Pros – Highly rated providers appear higher in search results, attracting more bookings.
✅Transparency – Customers can compare providers based on ratings before making a choice.
✅Accountability – Pros know that poor service will be reflected in reviews, motivating quality work.
✅Marketing – Positive reviews can be showcased on landing pages, social media, or ads to attract new users.

✅Build Reputation – Consistently good reviews make a pro stand out in a competitive market.
✅Respond to Feedback – Thank customers for positive reviews and address negative ones professionally.
✅Highlight Testimonials – Share top reviews in personal marketing (flyers, social media, WhatsApp).
✅Continuous Improvement – Use constructive criticism to improve service delivery.