At Balozy, trust is our foundation. We are committed to keeping scammers out and ensuring that every hustler and client feels safe. This page explains how to report suspicious activity and the community guidelines that protect our ecosystem.

🔎 How to Report a Scammer

If you encounter a suspicious profile, fake hustler, or inappropriate behavior:

  1. In‑App Reporting
    • ✅Go to the hustler’s profile or job listing.
    • ✅Tap “Report” and select the reason (fraud, abuse, inappropriate behavior).
    • ✅Submit your report — our team will review immediately.
  2. Email Support
    • ✅Send details to customersuccess@balozy.com.
    • ✅Include screenshots, transaction IDs, or chat records if available.
  3. Emergency Cases
    • ✅If you feel unsafe, stop communication immediately.
    • ✅Contact local authorities and notify Balozy support.

👉 All reports are confidential. Verified scammers are permanently banned.

 

 📜 Community Guidelines

1. Respect and Professionalism

  • ✅Treat clients and hustlers with dignity.
  • ✅No abusive language, harassment, or discrimination.

2. Honesty and Transparency

  • ✅Hustlers must provide accurate skills and pricing.
  • ✅Clients must honor agreed payments.

3. No Scammers Allowed

  • ✅Fake profiles, fraud, or impersonation lead to permanent bans.
  • ✅Ratings and verification protect the community.

4. Safe Transactions

  • ✅Always use Balozy’s secure payment system.
  • ✅Avoid cash‑only deals outside the app.

5. Accountability Through Ratings

  • ✅Every job must be rated.
  • ✅Ratings build trust and highlight reliable hustlers.
 

🚀 Why Guidelines Matter

  • ✅Safety: Protects families and hustlers.
  • ✅Trust: Builds confidence in verified services.
  • ✅Empowerment: Women hustlers gain visibility in a safe space.
  • ✅Growth: A scam‑free ecosystem strengthens Kenya’s gig economy.
 

✅ Summary

Balozy is a scammer‑free zone. By following community guidelines and reporting suspicious activity, you help us maintain a trusted platform where hustles become hope.